I was browsing through www.cnet.com when I found this interesting piece of article written by Charles Cooper.
He says that he recently called up a DSL tech support guy and was describing his experiences and of course his solidarity towards outsourcing.
Now he has mentioned DSL tech support!!! Who knows, maybe that call was attended from our Call Center!!! Anyway, I will have to check it up with the call center guys... Here's the article...Click Here to read it in Cnet itself
When I recently called up my local DSL provider, there was no doubt about the location of the person at the other end of the line.
"Hello, this is Sam," a tech support guy told me with an accent that I was oh so familiar with from years dining in Indian restaurants.
If this guy's first name was Sam, then my first name is Ramesh. Of course I had been patched through to India. But so what? "Sam" helped me resolve my issue and I hung up a satisfied customer.
Now what if John Kerry becomes President and acts on his campaign demand that call center employees disclose their location when they speak with U.S. customers? I obviously haven't watched my job migrate overseas. But if Kerry's proposal becomes law, you have to wonder whether an already ticked off unemployed chip engineer would hit the roof after learning that he's talking to Bangalore.
Seems to me that this is one campaign pledge that's not worth the paper it's printed on.
--Charles Cooper
He says that he recently called up a DSL tech support guy and was describing his experiences and of course his solidarity towards outsourcing.
Now he has mentioned DSL tech support!!! Who knows, maybe that call was attended from our Call Center!!! Anyway, I will have to check it up with the call center guys... Here's the article...Click Here to read it in Cnet itself
When I recently called up my local DSL provider, there was no doubt about the location of the person at the other end of the line.
"Hello, this is Sam," a tech support guy told me with an accent that I was oh so familiar with from years dining in Indian restaurants.
If this guy's first name was Sam, then my first name is Ramesh. Of course I had been patched through to India. But so what? "Sam" helped me resolve my issue and I hung up a satisfied customer.
Now what if John Kerry becomes President and acts on his campaign demand that call center employees disclose their location when they speak with U.S. customers? I obviously haven't watched my job migrate overseas. But if Kerry's proposal becomes law, you have to wonder whether an already ticked off unemployed chip engineer would hit the roof after learning that he's talking to Bangalore.
Seems to me that this is one campaign pledge that's not worth the paper it's printed on.
--Charles Cooper
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