Mr Jai Murali, Vice-President (Corporate Relations), KGISL, said the challenge was in getting the right talent. The company, he said, will need to place 120 people by June 1.
He has just got back after a two-week tour of the US, Europe and Canada with two mega projects for his company. "It involves 82,000 inbound calls a month and this would soon grow to 1,20,000 calls. They are seeking our service for customer and sales support services. We have 20 agents on the job at present, but will need another 120 by June 1," he said.
He said there were enquiries for voice-based services from a Canada-based travels company, a consumer products company in the US, a charity fund raising firm in the UK and trade fair related queries in Europe. "There are opportunities on one hand, pressure on billing and identifying the right person with the right skill on the other," he said.
PS: Mr. Jay's name is wrongly spelled in the edition.
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