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A Paradigm Shift?

According to a news report in Business Standard, there is a tectonic shift happening in the BPO/ITeS industry as more & more companies are moving into non voice processes.

"A job with a BPO has been looked upon as a stepping stone to another, longer-lasting career. Such has been the attrition in the industry. According to estimates, about a lakh people join the Indian outsourcing industry every year, of which 15-20% leave in the first year itself."

The industry is veering from predominantly voice-based services to more and more non-voice services, and is being increasingly looked upon as a long-term career. Read more
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