Economic Times has come up with a step by step guide for a college kid fresh out of college on how to bell the BPO cat! It's refreshing to see the mainstream media finally come out of the chuckles are write something possitive about the BPO/call center industry than crib about it...
"Visit any call centre and the picture you get is quite different from the sweatshops that they are alleged to be. However, if the industry has boomed (and how!) in India, and is projected to be one of the largest employers of the future (6.5 million workers in less than another 10 years), it is because of the demanding nature of the job, the rigorously monitored operations, and careful employee selection. The call centre way of life has been sweeping modern business, bringing with it a whole new set of values and processes that young adults are only too glad to follow.
Which modern-day business industry employs young men and women from a wide spectrum of backgrounds, exposes them to a radical, if regimented new work culture, encourages them to party and socialise, and puts them in a world-class working environment at a relatively great salary? Apart from the BPO industry, you would be hard pressed to think of another. And among the BPOs, it is the call centres that are gaining a reputation for being ‘fun’ places to work for wet-behind-the-ears college graduates.
The BPO lifestyle is synonymous with lots of hard work and lots of fun. So, what do you need to know before you opt for a career in a contact center? Find out... "
"Visit any call centre and the picture you get is quite different from the sweatshops that they are alleged to be. However, if the industry has boomed (and how!) in India, and is projected to be one of the largest employers of the future (6.5 million workers in less than another 10 years), it is because of the demanding nature of the job, the rigorously monitored operations, and careful employee selection. The call centre way of life has been sweeping modern business, bringing with it a whole new set of values and processes that young adults are only too glad to follow.
Which modern-day business industry employs young men and women from a wide spectrum of backgrounds, exposes them to a radical, if regimented new work culture, encourages them to party and socialise, and puts them in a world-class working environment at a relatively great salary? Apart from the BPO industry, you would be hard pressed to think of another. And among the BPOs, it is the call centres that are gaining a reputation for being ‘fun’ places to work for wet-behind-the-ears college graduates.
The BPO lifestyle is synonymous with lots of hard work and lots of fun. So, what do you need to know before you opt for a career in a contact center? Find out... "
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