In an article titled "Call Center? That's So 2004", BusinessWeek talks about a major shift seen in the major Indian BPO providers who are saying no to call center contracts and are moving to other high-end outsourcing jobs like payroll processing, insurance claims etc.
The reason? Simple, it's not profitable anymore.
Most of the argue that it's very hard to run a call center and the margins aren't that great. Read more
The reason? Simple, it's not profitable anymore.
Most of the argue that it's very hard to run a call center and the margins aren't that great. Read more
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