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A threat?

A case of bank fraud involving an India-based outsourcer has rekindled a debate about using overseas contractors for tasks involving sensitive data. Some say there's little risk, while others warn of serious hazards, including a threat to America's national sovereignty. In the incident, former call center employees of Mphasis are accused of taking part in a theft of $350,000 from U.S. consumers' bank accounts. In the wake of the theft, some observers have voiced concerns about the security of data being handled by outsourcers in India, including worries about weak procedures for checking employee backgrounds. According to this school of thought, the Mphasis breach could dramatically dent the amount of call center work shipped to outsourcers operating offshore.

PS: I think it's more safer in India than it is in the US with Osama threat looming over them!!

Comments: Will the Mphasis fraud affect other call centers?

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