India and the Philippines will see substantial growth in call centres by 2009, says a new report.
The report, "The Future of Contact Centre Outsourcing in India and the Philippines", published by Datamonitor, an American analyst firm, predicts that over 2,50,000 new call centre agent positions will be created in two countries by 2009.
And Philippines will be poaching the market increasingly, which India currently dominates.
USA and UK are the biggest clients in the call centre industry. According to Datamonitor, both India and the Philippines will see substantial growth in call centres.
The report, "The Future of Contact Centre Outsourcing in India and the Philippines", published by Datamonitor, an American analyst firm, predicts that over 2,50,000 new call centre agent positions will be created in two countries by 2009.
And Philippines will be poaching the market increasingly, which India currently dominates.
USA and UK are the biggest clients in the call centre industry. According to Datamonitor, both India and the Philippines will see substantial growth in call centres.
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